Return Policy

US Digital takes pride in the workmanship of all of our products. Customers needing to return products must first contact US Digital and request a Return Material Authorization (RMA) number. The RMA number aids US Digital in tracking the return. Please adhere to the following requirements when requesting an RMA.

For all returns due to failure, contact Tech Support at 360.397.9999 or support@usdigital.com

For all other return requests, contact Customer Service at 360.260.2468 or sales@usdigital.com. You may also request an RMA by filling out our request form and faxing it to 360.260.2469. To expedite the return process, please have the following information available when requesting an RMA:

  • US Digital Part Number
  • Serial Number of part(s) being returned (when applicable)
  • Reason for return (Example: Defective, Damaged)
  • Description of the problem
    • If a damaged or defective part is being returned, a detailed description of the problem will be required.
    • Include operation conditions at time of failure along with any troubleshooting done. This will aid tech support in resolving the problem in a timely matter.
  • Original invoice and P.O. number
  • Contact name, telephone number, email address

Returns

Any new, unused parts can be returned for full credit less a restocking fee. New parts are defined as those that are unopened or have been opened but not assembled; these parts must still be accompanied by an RMA number. US Digital will not give credit for parts that are returned in used condition, unless they are being returned due to a manufacturing defect and the customer requests to not have the part repaired or replaced. Custom parts, specials and sealed housing encoders are NOT returnable unless due to a manufacturers defect. All customers who are receiving credit for their parts will be credited according to their original payment method.

Repairs

US Digital warrants its products for two years from the original invoice date. Any parts that are returned during the warranty period may be repaired at US Digitals expense, unless it is determined that the parts were damaged in application. US Digital will do an assessment of the part upon receipt. If it is determined that the parts have been damaged in application, US Digital will contact the customer with the assessment results and associated repair fees. Payment method must be provided before repairs are completed. Any part that is non-repairable may be replaced at full price or discarded per customers request.

US Digitals RMA Department typically completes RMA requests within four business days from the date of receipt. The customer will be notified in the event an RMA request requires more than 4 days. Upon completion of the RMA, US Digital will provide a comprehensive product failure report.